Q & A

 

What are your products made of? Here at Yates and Co Studio we use upto 3 different products to create our functional homewears, this will be specified in the product description.

  • Epoxy & Casting Resins are used depending on application and are FDA approved.

  • A two-part material consisting of mineral powder and water based eco acrylic resin. It is more eco friendly compared to ordinary resin and is non-toxic, cruelty free, VOCs and Solvent frees and flame resistant.

  • Products are sealed with beeswax (excluding Epoxy & Casting Resins)

  • Concrete / Plaster

 

Do you stock items? We have a small range available online and our stocked items are available at our two locations for purchase. The Junction Collective (Mandurah) & The Soul Collective (Perth). Majority of our products are made to order, please contact us for further information.

How do I look after my products? We provide care instructions for all our types of products. General rule of thumb with all resin based products are as follows:

 

  • Wipe down all spills and pat dry.

  • Do not use in oven, stovetop or microwave

  • Not dishwasher safe hand wash only

  • Do not use harsh chemicals/cleaners on products. Clean strong contaminants such as wine, makeup, coffee as soon as possible.

  • Avoid dropping or using force as product may chip or break.

What are air bubbles & slight imperfections? As our products are handmade bespoke piece there may be tiny imperfections e.g. air bubbles, Small surface air bubbles occur naturally when casting, dust etc. These do not detract from the functionality or beauty of piece but we do our best to get most out. But it is part of its natural hand made charm.

Do you offer wholesale pricing? Yes I do, please email me to discuss

Do you offer custom colours/designs? Yes we do, you’ll find a custom colour Section under each product. Once purchase please email me with you custom colours. Custom orders can take upto 14 day make. 

Shipping policy

 

Due to the handmade nature of our products we attempt to process orders within 7 to 14 business days (this excludes shipping).  If you required a product by a certain date please contact us as soon as possible. 

 

Products with longer processing times and or commission works will be disclosed in the product description with the specified production date.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Please expect longer delivery times due to Corvid. 

Yates and Co Studio are not responsible for the delivery times set by the delivery provider, we are only able to estimate the delivery time.

 

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Returns policy

 

Yates and Co Studio will take the upmost care to ensure your items arrive in pristine condition, however we are unable to control the shipping process and this can lead sometimes to damaged goods.

Please advise us in writing to yatesandcostudio@gmail.com within 14 Days of receiving your products of any damages sustained during the shipping process and or wrongly sent products for a refund and or exchange if possible.

We are unable to accept change of mind returns.

As our products are handmade bespoke piece there may be tiny imperfections e.g. air bubbles, dust etc. These do not detract from the functionality or beauty of piece and do not warrant a return as a faulty product. 

Returning a faulty item you will be responsible for the shipping costs of the return. We strongly recommend having a tracking number for the returning item as we are unable to refund and or exchange without receiving the product back.

 

Once we have received your return, we will inspect and notify you that we have received the returned item. We will notify you on the status of your refund and or exchange at that time.

 

All sale items are non refundable