Due to the handmade nature of our products we attempt to process orders within 7 business days (this excludes shipping). If you required a product by a certain date please contact us as soon as possible.
Products with longer processing times and or commission works will be disclosed in the product description with the specified production date.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Please expect longer delivery times due to Corvid.
Yates and Co Studio are not responsible for the delivery times set by the delivery provider, we are only able to estimate the delivery time.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Yates and Co Studio will take the upmost care to ensure your items arrive in pristine condition, however we are unable to control the shipping process and this can lead sometimes to damaged goods.
Please advise us in writing to within 14 Days of receiving your products of any damages sustained during the shipping process and or wrongly sent products for a refund and or exchange if possible.
We are unable to accept change of mind returns.
As our products are handmade bespoke piece there may be tiny imperfections e.g. air bubbles, dust etc. These do not detract from the functionality or beauty of piece and do not warrant a return as a faulty product.
Returning a faulty item you will be responsible for the shipping costs of the return. We strongly recommend having a tracking number for the returning item as we are unable to refund and or exchange without receiving the product back.
Once we have received your return, we will inspect and notify you that we have received the returned item. We will notify you on the status of your refund and or exchange at that time.
All sale items are non refundable